1. Our Commitment to Privacy
Revolution Real Estate Limited and its related entities (“Revolution“, “we“, “our” or “us“) are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 2020 (New Zealand), the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act), the Real Estate Agents Act 2008, the Unsolicited Electronic Messages Act 2007, and other applicable New Zealand laws.
This Privacy Policy applies to information collected through:
- our website (www.revolution.nz)
- email and telephone communications
- property appraisals
- open homes
- private inspections
- auctions
- online enquiry forms
- social media platforms
- digital advertising
- property portals
- recruitment processes
- any other interactions you have with Revolution.
By engaging our services or providing personal information to us, you acknowledge that your information will be handled in accordance with this Privacy Policy.
2. What personal information do we collect?
Depending on your relationship with us, we may collect personal information including:
- your name
- residential and postal address
- email address
- telephone numbers
- date of birth
- photographic identification
- proof of residential address
- driver’s licence or passport details
- property ownership information
- employment information
- financial information relevant to a transaction
- bank account details where required
- trust or company ownership details
- emergency contact details
- marketing preferences
- correspondence with us
- photographs you provide
- CCTV footage where applicable
- website usage information
- any other information you voluntarily provide.
3. How we collect your personal information
We generally collect personal information directly from you.
We may also collect information through:
Direct interactions
- telephone enquiries
- email correspondence
- office visits
- property appraisals
- listing appointments
- buyer inspections
- vendor meetings
- auctions
- open homes
- property settlement processes
- employment applications.
Our website
Information submitted through:
- contact forms
- appraisal requests
- property enquiry forms
- newsletter subscriptions
- downloadable guides
- online chat functions
- competition entries.
Property portals and advertising platforms
Where you enquire about a property or request information, we may receive your details from platforms including:
- Trade Me Property
- realestate.co.nz
- OneRoof
- Homes.co.nz
- other property advertising websites.
Social media
Where you interact with us through social media, we may collect information provided through:
- Messenger
- Facebook Lead Ads
- other social media platforms.
This information is also subject to the privacy policies of those platforms.
Third parties
We may also receive information from:
- your solicitor
- your accountant
- mortgage advisers
- banks
- valuers
- building inspectors
- property managers
- government agencies
- publicly available registers
- referees
- identity verification providers
- AML/CFT verification providers
- credit reporting agencies where authorised
- your authorised representative.
If you provide information about another individual, you confirm that you have their authority to do so.
4. Anti-Money Laundering (AML/CFT)
As a reporting entity under the AML/CFT Act, we are legally required to verify the identity of certain clients before providing regulated services.
To comply with these obligations we may collect:
- passports
- driver’s licences
- proof of address
- date and place of birth
- tax residency information
- source of funds
- source of wealth
- trust documentation
- company ownership information
- beneficial ownership information
- information necessary to conduct Customer Due Diligence (CDD) or Enhanced Customer Due Diligence (ECDD).
We may use electronic identity verification providers to verify your identity.
If you do not provide information required by law, we may be unable to provide our services.
AML/CFT legislation also requires us to retain certain records for prescribed statutory periods.
5. Website analytics and cookies
Our website uses cookies and similar technologies to improve functionality and understand how visitors use our website.
We may automatically collect information including:
- IP address
- browser type
- operating system
- pages viewed
- search terms
- referral website
- time spent on pages
- device information
- approximate location
- date and time of visits.
We may use website analytics services, including Google Analytics or similar services, to better understand website performance.
Most browsers allow cookies to be disabled. Doing so may affect some website functionality.
6. Why we collect your information
We collect and use your personal information to:
- sell residential property
- market properties
- provide property appraisals
- manage listings
- arrange inspections
- conduct auctions
- negotiate transactions
- communicate with buyers and sellers
- recruit staff
- verify identity
- comply with AML/CFT obligations
- comply with legal obligations
- detect fraud
- maintain business records
- improve our services
- analyse website performance
- respond to enquiries
- provide customer support
- send market updates
- provide newsletters
- send promotional material where permitted by law.
You may unsubscribe from marketing communications at any time.
7. Who we share information with
We may disclose personal information where reasonably necessary to:
- our employees
- licensed salespeople
- contractors
- franchise or related companies
- property managers
- lawyers
- accountants
- valuers
- building inspectors
- photographers
- marketing providers
- printers
- website providers
- IT support providers
- cloud storage providers
- banks
- insurers
- electronic identity verification providers
- AML/CFT compliance providers
- government agencies
- Inland Revenue
- Land Information New Zealand
- local authorities
- the Real Estate Authority
- courts and tribunals
- law enforcement agencies
- prospective buyers or tenants where necessary
- your authorised representatives
- anyone else authorised by you or required by law.
We do not sell personal information.
8. Overseas disclosure
Some of our software providers and cloud-based service providers may store information outside New Zealand.
Where this occurs, we will comply with Information Privacy Principle 12 by ensuring appropriate safeguards are in place or otherwise as permitted under the Privacy Act 2020.
9. Security
We take reasonable steps to protect your personal information using:
- secure cloud systems
- encryption where appropriate
- password protection
- restricted staff access
- physical security
- secure destruction of documents
- staff privacy training
- regular system updates.
While we take reasonable precautions, no electronic transmission or storage system is completely secure.
10. How long we keep information
We retain personal information only for as long as reasonably necessary to:
- provide our services
- comply with legal obligations
- comply with AML/CFT legislation
- resolve disputes
- protect our legal interests.
When information is no longer required, it is securely destroyed or permanently de-identified where practicable.
11. Access and correction
You may request access to the personal information we hold about you and request correction if you believe it is inaccurate.
Requests should be made to our Privacy Officer.
We will respond within the timeframes required under the Privacy Act 2020.
12. Privacy breaches
If a privacy breach occurs that is likely to cause serious harm, we will investigate promptly and comply with our notification obligations under the Privacy Act 2020, including notifying affected individuals and the Office of the Privacy Commissioner where required.
13. Making a complaint
If you have concerns about how we have handled your personal information, please contact our Privacy Officer.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner.
14. Contact Us
Privacy Officer
Revolution Real Estate Limited
PO Box 3043
Richmond 7050
New Zealand
Phone: 027 296 2065
Email: jane@revolution.nz
15. Further Information
More information about privacy rights in New Zealand is available from the Office of the Privacy Commissioner at www.privacy.org.nz.
Last updated: June 2026